Payment Methods
Code Management
- An employee has left our company. How do I get their license back?
- Can I enroll my learners in a complete program? We use enrollment codes.
- How do I know if a learner successfully unenrolled for a refund?
- My learner reported not receiving their code assignment email. How do I know if it was sent?
- How do I make and use a template?
- How do I download my codes?
Subscription Licenses
- How do I assign a course to my learners?
- How do I assign a license?
- What happens when a learner no longer has an active subscription? (revocation, expiration)
- One of my learners is having trouble activating their subscription license. Are there steps to troubleshoot?
- What happens when I revoke a license?
- My learner is in the audit track even though the course is included in the license. Why are they being prompted for payment?