Getting Started

Program Design

• How do I know which codes are for which courses?
• Could you please explain what is meant by "subsidy" or license, code, and learner credit?
• Setting up a Successful Program
• Learning Program Best Practices
• Template: Learner Success Stories

Program Kick-Off

• Do you have documentation I can use to communicate about the program internally?
• How do I know which courses are available for enrollment?

Dashboard Setup

• Adding an administrator
• Why haven't I received my Administrator access?
• How to use Browse & Request (Video)

Portal Appearance

• How do I customize my portal appearance?
• How can I match the portal's theme to my organization's branding colors?
• Highlights FAQs

Learner Experience

• My enrollment code isn't working. Why?
• A learner is unable to complete my course now and would like to transfer to a new session. Can we do that?
• How do I track learner progress in a Pathway?
• How do I decide what courses are in my catalog?
• What steps will a learner need to take in order to get started with a subscription license?
• How will a learner be notified that they have received a subsidy (code, license or learner credit assignment)?

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