This article explains the standard enrollment/unenrollment process and parameters for OCM/ExecEd courses.
If a learner is unable to complete a course you have several options.
- If you are enrolled in the audit track of a course, you can simply stop taking the course. There is no need to unenroll.
- If you paid for the verified track of a course, you can unenroll and get a refund, if you unenroll within the refund eligibility period. After the refund eligibility period has passed, you can still unenroll from the course, but you do not get a refund.
If a learner would like to later enroll within a session for a course they've attended previously.
- Their previous progress within the course will not be carried over to the new session and they will need to start from the beginning.
- If the learner wishes to enroll within a verified track please note the price for these paid course tracks are subject to change.
For more information or assistance, submit a support ticket to enterprise-support@edx.org, or reach out to your account manager (where applicable)