This article reviews some common troubleshooting procedures when enrollment codes are not working within the Enterprise Learner Portal.
The typical process for using an Enrollment Code are as follows.
- Browse or search for the course you want to take.
- Select Enroll Now on the course enrollment page. A message displays confirming your enrollment and asks if you would like to use your code.
- Choose to Enroll Now.
If a leaner is unable to enroll in a course, they must first check
- They have an active Learner Account connected to your company's Enterprise Account.
- They have an eligible Enrollment Code(s) which can be determined by searching their email address associated with the Enterprise within the Admin Portal.
- The course must be included within your Enterprise partnership's catalog which should be outlined and reviewed during your Enterprise onboarding process.
For more information or assistance with Enrollment Codes, submit a support ticket to enterprise-support@edx.org, or reach out to your account manager (where applicable)