This article explains why you may not have Administrator Access.
If you haven't received your administrator access access yet, it could be that we are waiting for payment. Please confirm with your finance team that you have sent payment. Once you have done so, please reach out via our Help Center to file a ticket so we can look into this for you.
For more information or assistance with Administrator Access, submit a support ticket to enterprise-support@edx.org, or reach out to your account manager (where applicable)